Frequently Asked Questions

Telehealth
Counseling

Telehealth counseling (also known as telecounseling or teletherapy) utilizes secure video and audio streaming to allow a client and a counselor to conduct a counseling session remotely. Telecounseling requires a reliable internet connection and a tablet or computer with a video camera and microphone. Clients are encouraged to have access to a private location for their appointments.

 

Telehealth counseling may not be appropriate for all clients or all concerns. If you have any questions about telehealth counseling please contact us for more information.

Insurance and Payment

We are currently able to accept Anthem, and Optum/United Health Care insurance plans. Please check with your insurance provider regarding the cost of services through your individual plan.

 

We offer self-pay services, and we accept major credit and debit card carriers. Cash or check payment can be arranged upon client request. Sliding scale payments are available for clients facing financial constraints.

 

Clients with insurance providers with whom we are out of network may be able to submit their invoices directly to their insurance plans for reimbursement.

Fees for Services

Initial intake sessions and ongoing counseling sessions are 50 minutes, and they are billed at $120 per session. Additional assessments and complex care, such as the inclusion of minors in therapy,  may increase fees. Sliding scale payments are available for clients facing financial constraints.

Cancellation Policies

Clients must provide 24 hours notice of an appointment cancellation, or they will be charged for the full appoinment fee. Exceptions can be made for emergencies or extenuating circumstances.

 

Clients who repeatedly no-show for appointments or do not provide adequate notifications for cancellations will be referred to other service providers. Following three no-show or late cancellations, clients will be provided with referrals to other mental health services appropriate to their needs.